Good day!
I was vacationing at the resort of Saroy Russa in the Amaks hotel chain in October 2024. There are a number of positive aspects, but there are enough blatantly outrageous ones… As a result, I wrote an honest detailed review of the resort, which I posted on independent websites and sent for placement on the AMAKS website. On Saturday, they wrote to me that the review would be posted on a weekday, but then, when I did not find it among the published ones, I was informed that incorrect information about the timing was provided.
Below is the content of the review and I attach screenshots of correspondence with AMAKS employees.
Please note that such quality of services and feedback is very damaging to the reputation of a serious organization.
I also hope to receive an answer to my letter, whether measures will be taken to the hotel staff so that the rest will be comfortable and pleasant in the future.
Ignoring complaints and comments is a separate factor that increases the anger of vacationers.
The text of the review: " I'll start in order. In my life, a situation arose in which, for objective reasons, I gained 6 extra kg and decided to lose them. On the eve of my vacation, I was looking at options where they can help me cope with this difficult task. Rejecting all sectarian and infocygan miracle courses, I chose a sanatorium with medicine and a name ... the program "Lose weight without stress" (options for 7 and 10 days, I chose 7). I immediately realized that miracles were unlikely, but since such a program exists in such an officially health-improving place, and I am a disciplined patient, I decided that it was based on something.
Impressions are both bad and good, I'll start in order…
1. Accommodation and territory. There are no questions, very decent, a large area with a picturesque old park, as well-equipped as possible, a pleasant place, everything you need in the room, the atmosphere is nice, there is always hot water. In general, the property fund is without complaints.
2.Service and maintenance. Everything is much sadder here... I arrived later than expected, found myself in Staraya Russa at 23.00 (the city is quiet and empty), there is no transport, it is impossible to get through to a taxi using the suggested numbers, Yandex taxi and Uber do not work (stock up on valid numbers in advance), I was lucky to get a taxi to the train station and I got a chance to get there... the cafes are all closed, there is no cafeteria in the hotel, you can only buy some sweets and coffee at the reception (there is no tea!!!... neither in the room, nor for money at the reception ... and then I will describe the situation in the dining room). I checked in, I liked the conditions, I repeat, but ... a day later I hung up a sign that cleaning was required, hung all day, no reaction ... despite the fact that I approached the reception with this question in the afternoon. And there is a special feature of the towel replacement rule, which is that if you want to change, then you need to throw the used ones on the floor (towel replacement was achieved through a scandal closer to night), but before that I came across that for the most part it is IMPOSSIBLE to get through the phones issued at the reception as contact numbers!
A separate indignation is that at first, when the first procedures are underway and you don't know which building to go to, the reception doesn't help either, I'm faced with a situation that they just don't know themselves!!! This is not a level even for an institution with much less pretension!!!! AND THE MOST OUTRAGEOUS THING is that as part of the paid program, I had to have a final visit to the doctor, which was scheduled by the doctor himself for 14.00 on the last day of my stay (in writing! I mean, the story is not about confusion). I came in advance, I wanted to go early to have more time to pack, the door was closed...14.00 ... similarly ... at 14.15 I caught a man in a bathrobe and found out that my doctor was given a day off for work on the weekend, and I don't even mind, BUT!!!! Not only WAS I NOT OVERWRITTEN (for example, to another doctor), BUT I WAS NOT WARNED OR APOLOGIZED. They didn't even bother to put any information on the door!!!
3. Nutrition. I read very different reviews before my arrival, so I left with contradictions… I'll clarify right away that I can't write about the taste of all dishes (I'm a vegetarian, but I eat eggs and milk, so I won't say anything about fish and all kinds of meat). I'll start with a good (unfortunately there is less of it) variety is presented, visitors with different tastes may well choose something for themselves, a standard table salad of fresh cabbage and part of the bread they bake is good, vegetable cream soups and cottage cheese casserole are not bad... that's all:(the rest seems to be everything, but you can only take it in your mouth from hunger... everything is overcooked, soggy (if not sour), tasteless... broccoli is digested into rags, how can you make something so tasteless unimaginably from cauliflower! Let's get back to tea! There is a regular shortage of boiling water and TEA at two watering points. The presented assortment of tea compotes of different flavors-please, there is no SIMPLE BLACK TEA WITHOUT ADDITIVES regularly, everyone asks, is outraged, but to no avail!!! In addition, for such money, you can solve the issue of ventilation, after the dining room, clothes and hair STINK FIERCELY of the CANTEEN! Wishing to end this section on a pleasant note... the decoration of the dining room is the cloakroom attendant Valentina with a phenomenal memory!
4. Procedures. And again, I want to say good things) with very few exceptions, the staff conducting the procedures are extremely pleasant, friendly and responsible. To each of them (not to the doctors!) I would like to say a big thank you, if I also come to this resort, it will be to them for the procedures…(but I'm not sure I'll come until I make a wish). I will not describe individual procedures, they are different for everyone, but all of mine were carried out by competent hard workers!.
5. SPA. I visited the resort and additional SPA services, pressotherapy, to admit, it's average ... it's not clear at all what such money is for!!!!! Speaking of them, the prices are very high, it's not at all budget-friendly, I would say metropolitan ... but let's get back to the positive! The cosmetologist's facial massage was surprisingly good!!! Thanks to the master!!! The case when it is not a pity to spend money, however, I repeat, the price is too high.
6. And finally, I'm writing about the program itself, because I haven't found any reviews about it myself. I can't judge about the effect of weight loss (I was not weighed either before or after ... to the question of the working out of the program), they answer questions to doctors about the effectiveness themselves sooooo evasively on the topic, we make efforts, but miracles do not happen, and even in a short time....however, they do not hesitate to accept patients at a good price for the terms stated by their program, I am not sure that this is honest and professional! In general, it reduces the authority of a serious institution to the level of ifocyganism from which I started and which I rejected when choosing an "institution". However, it is too early to draw unambiguous conclusions, upon arrival home you need to weigh yourself, maybe there will be at least some result…
Have a good rest, everyone!"
Olga Andreeva
